Return & Refund Policy

Thank you for shopping with EHORA (www.ehora.co.in). We take great pride in delivering authentic, GI-tagged Indian handicrafts to your doorstep. Due to the nature of our products and the effort artisans invest in each piece, we follow a strict replacement-only policy for transit damages, subject to verification.

1. Replacement Policy

We only offer replacements for products that are damaged during transit. To be eligible for a replacement:

You must notify us within 48 hours of delivery.

You must provide unboxing video evidence clearly showing:

The outer packaging

The opening process

The damaged item

Failure to provide the video may result in ineligibility for replacement.

2. No Returns or Refunds

We do not offer returns or refunds for any other reason, including but not limited to:

Change of mind

Wrong product ordered

Slight variations in color, texture, or design (as these are handcrafted items)

3. Verification Process

Once you submit the required evidence:

Our team will verify the claim within 3-5 business days.

If approved, we will arrange a free replacement of the same item (subject to availability).

If the product is out of stock, we will offer an alternative or issue store credit valid for future purchases.

4. How to Report Transit Damage

Please email us at sales@ehora.co.in with:

Order ID

Unboxing video and photos of the damage

A brief description of the issue

5. Shipping & Handling

Replacements will be shipped at no additional cost to the customer once the damage is verified.

Note: Since each product is handmade, minor variations are part of the charm and authenticity of Indian handicrafts and are not considered defects.

By placing an order on www.ehora.co.in, you agree to abide by this Return & Refund Policy.